ZEN-it App Privacy Policy

Important Terms

Analytics Data: means data collected and Processed through automated means, when Users launch and interact with the App. Analytics Data includes the Usage Data and data collected by third parties.

Billing Data: means data concerning the receipt of payment from a Premium User to the App, and includes a transaction identifier, the amount and currency received, the date of receipt of payment, mode of payment, details on refund if any, bank, wallet or virtual payment address associated with the payment (if any), email address and contact number of the customer, and any other details shared by ZEN-it’s payment processor with us.

Controller: The person or entity that determines the purposes and means of the Processing of Personal Data.

Data: Data includes User Account Data provided actively by users in order to sign up or use the App, Upload Data uploaded by Users in using the App, Usage Data and Self-Care Data about tracks listened to by Users, Billing Data that is collected to process payments for the User, Analytics Data collected by automated processes (explained further below), as well as any data created by combining some or more of these kinds of data.

External Calendar Data: means data of events, tasks, reminders, or other data specific to a date/time, stored on any external calendar by a user.

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Personal Data: means any information relating to a living, identifiable person that can be used to identify a natural person either standalone, or in conjunction with other personal data. It includes data such as a name, an identification number, location data, or an online identifier.

Process and Processing: This means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, throughout the data lifecycle. It includes collection, recording, organisation, structuring, storage, adaptation, alteration, combination, retrieval, use, disclosure, dissemination, restriction, erasure or destruction.

Processor: means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Controller.

Self-Care Data: means data about the tracks, sessions, videos and content viewed and/or bookmarked by Users in the Self-Care section of the App.

Upload Data: means data entered by Users to avail the App’s features, such as tasks on the to-do list or events on the calendar. 

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Usage Data: means data relating to the features used by a User, the frequency and/or duration of use, the usage flows and in the case of Subscription, the abandonment of a Subscription action by the user.

User Account Data: means the data provided actively by Users when creating an account on the App, as elaborated below.

Capitalised terms that are not defined here have the same meanings as in the Terms of Service.

Data Collection and Processing on the App

Account Creation

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When you sign up for an account on the App, you are required to provide an email address, choose a username and to confirm that you are 18 years of age or older (collectively, your “User Account Data”). User Account Data is necessary for us to be able to create a unique account for you, and offer you the full features and functionality of this App, while restricting access to the App to those who are 18 years of age or older, as per our Terms of Service.

Users can alternatively choose to sign up to the App using a Single Sign-On (“SSO”) process. In such case, we collect the email address of the User and require Users to perform authentication actions depending on the SSO option chosen by them, to create their User Account on the App. Users who sign up to the App using SSO processes will be asked to provide a name/username to address them, confirm that they are 18 years or older. As above, we require this to restrict access to the app to those who are 18 years of age or older.

We use email addresses provided by users to send administrative/transactional communications. We will also send marketing communications to users on their email addresses, if this is consented to by the user beforehand, or where otherwise permitted by law. You can find and manage the settings for marketing communications using the ‘Privacy’ option in the Settings page in the Profile section of the App.

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You can also unsubscribe from promotional emails by following the instructions in any of the promotional emails that we send to you.

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Use of App Features

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Upload Data

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When users enter data into the App in order to use the App, avail its features and functionalities, this data is termed Upload Data. Upload Data may or may not contain Personal Data; Please do not include Personal Data and/or sensitive information, in Upload Data.  

We Process Upload Data to provide Users the relevant features in respect of which they have uploaded the Upload Data. We also Process Upload Data to satisfy our legitimate business interests in understanding App usage, and the nature and importance of tasks uploaded by Users. We also Process the Upload Data to improve our App, in particular, our Priority Wizard feature.

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Our customers’ trust is important to us. We do not share any Upload Data or Self-Care Data with any third parties for their use. We do not sell any User Data.

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Administrative Communications

We send administrative communications, transactional communications, relevant information, prompts and alarm notifications to users through prompts, push notifications and/or emails. Users can enable or disable these notifications by following system prompts on their mobile phone, or by disabling notifications through the settings available in the Profile section of the App.​​​​

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If a User chooses to sync External Calendar Data from external calendars (Gmail and/or Outlook) with the calendar feature in the App, they may do so by configuring such external calendar accounts with the App on the Calendar Preferences screen. In order to do this, the User will be prompted to authenticate their external calendar account (Gmail or Outlook) through an 0auth process, i.e., they will be prompted to sign into their Google or Outlook account. 

The App does not store any data from any external calendars of a User. Instead, the App performs a real-time sync with such external calendars to retrieve and display data from such calendars in the App’s calendar feature. We store Users’ associated Google or Outlook email addresses and tokens only, for as long as their Google Calendar or Outlook Calendar remains synced. The App does not access any other Google User data or Outlook user data from Users’ accounts. 

ZEN-it's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.  

Users can choose to stop syncing External Calendar Data at any time, using the same buttons on the Calendar Preferences screen of the App. 

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Badges and Achievements

We also offer Users the option to share badges and achievements on social media through ‘Share’ buttons on the App. This will require some User Data to be shared with the respective social media service to provide a seamless experience to the User. The sharing of the content on the social media service will be subject to the terms and privacy policy of the respective social media service. Users are advised to review and be aware of those before they share any content to those platforms. ZEN-it does not control, nor can we be responsible, for any content that you post to such external platforms, including these shareable achievements/badges.

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Subscription & Billing

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The App is provided on a freemium/paid-subscription model. We do not directly collect billing information from Users, however, Processors that we use do Process Billing Data to collect payments from the users and transmit them to us. These Processors collect and Process such information in accordance with applicable laws in the jurisdiction that they operate in. We also use in-app billing options provided by the Google Play Store and Apple Store, to process User subscriptions. In this case, we only receive the information shared by the respective store, on user transactions.

For details on the privacy policy of our payment processor RazorPay, please refer to https://razorpay.com/privacy/.

We collect and maintain records of dates and types of subscription availed by users, and the payment method used in order to preserve records for compliance purposes, to provide information to Users in case of any query from them and for customer support purposes. We also have access to and Process the Billing Data shared with us by the payment Processors that we use, to maintain payment records, resolve any payment issues (including technical issues with payment completion) or other customer support requirements.

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Analytics Data Collection and Processing

Certain kinds of Personal Data are not actively provided by users, but are collected and Processed while they launch/interact with the App (“Analytics Data”). We collect this Analytics Data to provide you a better experience in using the App, and to improve our marketing and customer growth strategies.

Specifically, we collect the following kinds of Analytics Data: Usage Data (described below), Self-Care Data (described below) and device operating system. 

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We also receive Analytics Data in pseudonymised, aggregated form from third parties such as Google Analytics, Firebase, and Apple App Analytics. This data includes information about general location (e.g., city-level data) and device type and model (e.g., Android or iOS, models of Android or Apple devices), but it cannot be used to identify any specific user. We analyse this aggregated Analytics Data to improve our product offering, app functionality, and marketing strategies.

Usage Data and Self-Care Data

We Process Usage Data and Self-Care Data in order to understand Users’ preferences for various features and Self-Care Content on the App, and to improve our App content, marketing and product strategies. 

We may analyse Usage Data in conjunction with Self-Care Data and User identifiers in order to set up notifications, reminders, badges (achievement notifications) or User-specific messages to highlight User preferences. We also analyse Usage Data in conjunction with User identifiers to provide Users information on the analytics of their App usage, visible to Users in the Profile section of the App.  

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Advertising and Audience Targeting

When we run advertisements for ZEN-it on third-party platforms such as Google and Meta (Facebook/Instagram), we use the audience targeting options provided by these platforms. These platforms may use data they have collected from users (based on users' demographics, interests, behaviors, or general location) to show our ads to relevant audiences.

The data used for these targeting purposes is not collected or processed by ZEN-it. Instead, it is based on the information that platforms like Google and Meta already have about their users. For more details on how these third parties collect and process data for ads, please refer to their privacy policies:

• Google Privacy Policy

• Meta Privacy Policy

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Description of Bases for Processing

We will only process your Personal Data where we have a legal basis to do so.

Our bases for the data processing we carry out, are as follows:​

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